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Returns & Exchanges

ABC-123 Exchange: Sometimes it’s hard to pick out a product on-line. We get it. The item you choose might be the wrong thing or the model may not be the right one for you. No Problem. We’ll take care of the whole thing for you with no restocking fees or shipping charges. Just give us a call within 30 days and we’ll help you pick out a different item that will better suit your needs. Then we’ll send you the new one and pick up the old one at no charge. While we are at it we will send you a Pre-Paid Return Label right to you.

ABC-123 Return: If you don’t want to exchange your item for a different one, that’s ok too. Give us a call for a Return Authorization Number within 30 days from the day it was delivered .  Just ship the item back to us in it’s original packaging and like new condition for a refund. Shipping to and from customer will be deducted as well as any applicable cleaning fees (up to $99) and replacement of filtration parts like bag and HEPA filter.  
Please Note: Vacuum cleaners must be returned in “like new” condition.  Vacuum cleaners exposed to water, drywall dust, or hazardous materials such as lead or mold are not elegible for return. Returns must include the original product box as well as all accessories and instruction booklets.

Exceptions: A few of the items we sell are simply not returnable. Mostly large or special order items because of shipping costs or manufacturers return policies. The manufacturer will replace any of these items in the event they are are damaged in shipping or defective upon receipt, but they can not be returned or exchanged for any other reason. Here is a list of those special items that are not elegible for return:

HEPA Filters
IQAir Systems

Repair Services Terms & Conditions

Loaners available:

loaner availability may be limited available upon request.

Parts in stock

Most common parts are stocked with limitation to newer and older models

Complementary consultation:

Complementary consultation is performed at the counter by request to asses the diagnostic amount to perform service, it is not a free diagnostic, it is simply a visual inspection at the counter